UKLA Management Masterclass Series

UKLA Management Masterclass series
Developing Interpersonal skills to improve performance

If you have been working in the industry for some time and have developed a good working knowledge of the complex chemistry that underpins lubricants, then your interpersonal skills provide you with the means to deliver your knowledge as advice, guidance and problem-solving in the workplace.
Simply put, interpersonal skills represent the way you interact with others. They form part of your soft skills. Skills such as the ability to communicate and interact effectively with others that form the building blocks of effective relationships, whilst supporting you to demonstrate your knowledge and technical skills, the so-called hard skills.

People who lack interpersonal skills will find it difficult to effectively interact with others, communicate effectively and apply their knowledge. People who have a high level of technical skills might not also have a high level of interpersonal skills. What is needed is a balance to be able to identify problems, suggest alternative solutions and work with others, colleagues or customers, to gain agreement and implement effective solutions.

One model of the way interpersonal skills support you in your role is given below. Underpinning technical knowledge provides the foundation for capability in a role or task. Behaviours support the implementation of technical knowledge applied in a real-life situation effectively as problem-solving. Beliefs are then reinforced by the outcome of the application of knowledge supported by the correct behaviours.


If technical or underpinning knowledge is valid and appropriate, then applied using the correct behaviours in the right way then the outcome should be meaningful and reinforce an existing system of beliefs. So, for example, if I use my knowledge and apply it in this way then the outcome I am seeking should be in line with my expectations.

To complement its existing range of courses aimed at developing technical knowledge such as the flagship Certificate of Lubricant Competence, the United Kingdom Lubricants Association is launching a series of Management Masterclass courses aimed at developing interpersonal skills which supports industry professionals in applying technical knowledge, effectively.

There are four courses in the series

Management and Leadership looks at the different roles of both manager and leader in an organisation, what your organisation expect from you, how to identify when things go right and when things go wrong and the tools you can use to become an effective manager and an effective leader.

Commanding Confidence for Business looks at why assertiveness is so important, how you can identify what it looks like and how it affects others, the type of language assertive people use and how to adopt it, identifying the key situations where you might lack confidence and offering skills and techniques to help develop further, understanding the five components of emotional intelligence, understanding body language and how it plays a part in the overall presentation of assertive behaviour and how to adapt what we say and how we say to specific personality types.

Influencing Skills looks at ways of developing skills to gain better relationships and achieve greater personal impact with colleagues, suppliers, distributors and customers. The course will cover what Influence actually is and why it is important, how you can identify what it looks like and how it affects others, how negotiation and influence are related, the role of personality in influence, the relationship between influence and power, how the written word can be used to great effect to influence, and the keys rules and methods of influencing.

Conflict Management and Managing Differences looks at insights into what conflict is, why and how conflict happens, provides some tools to help manage conflict when it arises, and how to identify the signs when conflict begins to arise so that you can anticipate, act and prevent conflict escalating further.

Each module costs £295 for members. Non members £395.

More details and dates can be found in the Events section of the website.